Are you looking for a Certified ServiceNow Architect to Automated Enterprise Operations?

Empowering Client Success
with Cutting-Edge AI Solutions

Service-Disabled Veteran-Owned Small Business (SDVOSB)

IT Service Management

Full GRC program

Performance Analytics and Monitoring

Align resources to outcomes

Security Operations

Incident Response

Small Disadvantaged Business (SDB)

Small Disadvantaged Business leads to enhanced innovation and creativity, as these businesses often offer unique perspectives and solutions shaped by their diverse backgrounds. Moreover, partnering with Small Disadvantaged Business can provide access to specialized skills and capabilities that might otherwise be overlooked, contributing to improved competitiveness and efficiency.

GSA Schedule

Transforming for Innovation, Sustainability and Security

ServiceNow has a comprehensive list of modules.

Most commonly used modules include:


Incident Module.


CMDB Module.


Service Catalog Module.


Reports Module.


Email Module.


Asset Module.

Project Portfolio Management
ServiceNow Architecture

Transforming for Innovation and Sustainability securing future competitive advantage

Information Technology Service Management (ITSM) with ServiceNow require skilled and talented Certified ServiceNow Architects.

Automated Enterprise Operations

Our ServiceNow Architects will implement ServiceNow to streamline your business with end-to-end ServiceNow solutions focused on:

  • Service Experience
  • Record Keeping
  • Process Automation
  • Business Management

Our ServiceNow Architects have the following capabilities and experience:

  • ServiceNow platform expertise
  • Full Lifecycle ServiceNow Implementations
  • IT Operations Management
  • Business Process Management
  • Cross-functional working experience
  • SOAP and REST APIs integration
  • Information Technology Infrastructure Library (ITIL) certifications
  • Configuration Management Database (CMDB) experience
  • Service Catalog development and complex workflows
  • ServiceNow Platform Development
  • JAVA and Scripting
  • Creates Web Services for data integration
  • Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery, Integration, SSO, MID Server, LDAP
  • HTML, JSTL, DHTML, -JavaScript and CSS, XML, XSL, XSLT
  • SCRUM methodologies
  • FedRAMP
  • Configuration Management Database (CMDB) experience

ServiceNow Architect

Over time, more and more business and technology leaders are increasing their efforts to streamline workflows and improve efficiency. CIOs and CEOs are always trying to grow revenue while ensuring the provision of better service quality to customers at each step. This has led to the adoption of enterprise software for automated enterprise operations. Business automation plays a pivotal role in improving productivity, enhancing efficiency, and reducing costs. One of the most popular tools for this purpose is ServiceNow, an industry leader that offers an integrated suite of applications aimed at optimizing different areas of your organization’s operations and workflows.

What Is ServiceNow?

ServiceNow is a software platform that provides IT Service Management (ITSM). It is focused on service orientation toward a business’ processes, activities, and tasks. It relies on AI for processing workflows and data to assist contemporary businesses in making their IT systems faster and more scalable.
ServiceNow’s products can provide excellent support to corporate workflows, thanks to its broad array of tools. Mainstream adoption of ServiceNow includes using a ticketing system to handle large-scale projects through on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking to monitor progress. IT staff often use ServiceNow products to operate a service desk as well as for instance management and problem management. ServiceNow also empowers organizations to incorporate AI and machine learning into their processes and integrates with all the standard legacy systems.

Who Can Use ServiceNow?

Choosing ServiceNow can help the following stakeholders in your organization.
  • Administrators – Manage user access, roles, and process management.
  • Developers – Write scripts to build new functionality for extending standard configurations.
  • Employees – Make requests for the relevant IT business services.
  • IT Support Team – Utilize it to oversee service requests.
  • Implementers – Work with it to deploy platform features and process applications that meet the company’s business needs.

Generative AI Software Integration

Boost your business efficiency with our custom Generative AI Business Software, tailored for HR, finance, sales, event management, and customer service. Leveraging advanced natural language processing and AI-driven data science, we specialize in customer segmentation, sales analysis, and lead scoring. Elevate your operations and gain a competitive advantage with our precision-driven AI solutions. Contact us to integrate AI seamlessly into your key systems and transform your business.

What clients say about Cloud Computing Technologies

"CCT's diverse skills and expertise has reduced our technical debt by millions of dollars to which we have reinvested into future capabilities."
Mrs Hanson
Mrs. Hanson
"With CCT migrating our critical systems into the AWS, 80% our staff is now remote working."
Mrs Miller
Mrs. Miller
"CCT showed us how to meeting regulatory compliance in AWS Landing Zone and greatly improved our cloud security controls."
Mrs Wilson
Mrs. Wilson
"CCT provided our agency with application rationalization services and successfuly applicaton migrations meeting all KPIs and SLAs."
Mr Smith
Federal Agency
"I highly recommend the data science team at CCT. They are technically proficient, great communicators, unbiased, and reduced our false positives by 68%."
Mr Brown
Mr. Brown
"The team at CCT is knowledgable and insightful in developing a cloud architecture leading to our mission success."
Mr Robinson
Mr. Robinson

ServiceNow Solutions

IT Service Management (ITSM)

Use ServiceNow’s ITSM to consolidate legacy applications and fragmented tools, as well automate your service management processes. The configuration is quite easy and you can deploy it in no time. As your business needs evolve, CCT’s ServiceNow architects can scale up your systems to meet the rising demand. Some of the applications that you can use include Agent Intelligence, Performance Analytics, Service Level Management, Survey and Assessment, Knowledge Management, Configuration Management, Request Management, Asset and Cost Management, Benchmarks, Change and Release Management, Problem Management, and Incident Management.

IT Operations Management

Gain a detailed overview of your end-to-end business functions by demystifying the link between your fundamental IT resources. It minimizes event noise and identifies disruptions, while boosting availability through service health. Build up agility via the automation of IT activities and repair actions, maintain health services, and opt for a multi-cloud strategy by offering self-service, enterprise-ready capabilities to cloud users. Available applications include Cloud Management, Discovery, Event Management, Operational Intelligence, and Service Mapping.

IT Business Management

Lets businesses acquire visibility in application and project portfolios; enables them to make decisions for investing in areas that meet the organization’s targets; improve management of demand, budgets, and resources, and understand financial insights when it comes to the cost of service delivery. CCT’s ServiceNow architects can help you take advantage of applications, such as Application Portfolio, Financial Modeling, Financial Planning, Test Management, Agile Development, Project Portfolio Management, Resource Management, and Demand Management.

Software Asset Management

Take advantage of a unified platform through which you can easily move operations to a proactive culture – one that optimizes license costs and is audit-ready. Applications include Publisher Packs, Reconciliation, Normalization, Discovery, and Blacklisting.

Performance Analytics

Drives the full might of data in the hands of subject matter experts – executives, owners, and workers, who are responsible for successful service delivery including, Timelines, Dashboards, Spotlights Forecasting, Trending, and Text Analytics for Unstructured Data.

Security Operations

Protect your organization through an Enterprise Security Engine, which offers threat intelligence, configuration compliance, vulnerability response, and incident response. It utilizes smart workflows, orchestration, and automation. Applications include Security Event Management, Trusted Security Circles, Configuration Compliance, Threat Intelligence, Vulnerability Response, and Security Incident Response.

Benefits of ServiceNow

Increases Productivity

ServiceNow saves the time of your employees so they don’t have to wait for approvals and responses. It can automate processes, resolve issues before they affect your customers, and alert the relevant staff. Workflow automation ensures that interruptions are kept at a minimum.

Consolidates Processes

ServiceNow assists you with streamlining your business processes. Tools such as Performance Analytics provide valuable insights and recommendations that lead you to take the right action. With service management, you can maximize efficiency and minimize redundant processes.

Shapes Quality Service

ServiceNow empowers you to view your operations closely and allows you to generate customized reports. Since there is a single point of contact, everyone has to submit requests and wait for results in the same way. This gives an opportunity to adopt workflow automation and resolve issues quickly. As a result, it revamps customer service and keeps the internal staff happy.

Improves Integration

Traditionally, companies use multiple automation tools to simplify certain tasks, such as invoice tracking and ticketing. This strategy often backfires because when each department has its separate automation technology; it’s challenging to communicate information throughout the organization. ServiceNow is unique, because a single unified platform extends a wide range of features for different business functions. In this way, you can strengthen collaboration in your organization.

Experience and Agile Expertise

you can trust
Years in business
Contracts Awarded
180 +
Are you looking to streamline your business processes? ServiceNow can address your issues in no time. Fill out our form to get in touch with us. CCT’s ServiceNow architects can review your business needs and make sure you get the full benefit of ServiceNow’s applications.
Further information about Servicenow Architect and Replatform to Cloud.
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